Dalmia Consolidated Private Limited, a company incorporated in India, having its registered office at A 77, Okhla Industrial Area Phase 2, New Delhi 110020 (referred to herein as "Kaffa Cerrado", "we", "our" or "us") is committed to protecting your privacy online.
- YOUR PRIVACY - OUR COMMITMENT
- PERSONAL INFORMATION
Personal Information means and includes all information that can be linked to a specific individual or to identify any individual, such as name, address, mailing address, telephone number, e - mail address, credit card number, cardholder name, expiration date and any and all details that may be requested while any user visits or uses the Website. Personal Information includes any and all information received by Kaffa Cerrado from you, whether such information is received by email, online forms, telephone, facsimile, mail or otherwise. We store this information to enable us to fulfill orders or to improve the level of service to you.
To fully use our Website, you will need to register using our online registration form by filling in Personal Information as indicated on the forms. Where possible, we indicate which fields are required and which fields are optional. You always have the option to not provide information by choosing not to use a particular service or feature. The Personal Information you provide is used for such purposes as allowing you to set up an account ("Account") and profile that can be used to provide a safe, efficient, smooth and customized experience, provide services and features that most likely meet your needs, and customize our Website to make your experience safer and easier. Your Account Personal Information is protected by a password for your privacy and security. You need to prevent unauthorized access to your Account and Personal Information by selecting and protecting your password appropriately, and limiting access to your computer and browser by signing off after you have finished accessing your Account. Kaffa Cerrado endeavors to safeguard user information to ensure that user Account information is kept private. However, Kaffa Cerrado cannot guarantee the security of user Account information. Unauthorized entry or use, hardware or software failure, and other factors, may compromise the security of user information at any time.
- GENERAL INFORMATION
- USE OF PERSONAL INFORMATION COLLECTED
(i) We use your Personal Information to facilitate the services you request. We will share your Personal Information internally with those staff members who need it to complete your purchase or carry out your instructions regarding the receipt of marketing information. We will not disclose your Personal Information to any third party without your written consent unless required to do so by law.
(ii) The email address you provide for order processing will be used to send you information and updates related to your order. It may also be used to respond to your enquiries and requests. Your email address shall also be used by us to send you emails that may include company news, updates, related product or service information, etc.
(iii) If Kaffa Cerrado is sold to a third party, or Kaffa Cerrado otherwise becomes subject to a merger, consolidation or acquisition, it would become necessary for us to transfer your Personal Information to a third party, and in such case Kaffa Cerrado would require that the third party handles your Personal Information with no less care than taken by us.
(iv) The user acknowledges that all discussion for ratings, chat rooms and/or other message or communication facilities (collectively "Communities") are public and not private communications, and that, therefore, others may read the user's communications without the user's knowledge. Kaffa Cerrado does not control or endorse the content, messages or information found in any Community, and, therefore, Kaffa Cerrado specifically disclaims any liability concerning the Communities and any actions resulting from the user's participation in any Community, including any objectionable content. If particular web pages permit the submission of communications that will be treated by Kaffa Cerrado as confidential, that fact will be stated on those pages. By posting comments, messages or other information on the Website, user grants Kaffa Cerrado the right to use such comments, messages or information for promotions, advertising, market research or any other lawful purpose.
(v) Kaffa Cerrado keeps your Personal Information for only as long as required to fulfill the purpose for which it was collected. For those users who have registered for the mailing list, their Personal Information is kept until we are notified that they no longer want their information stored.
(vi) We take all steps reasonably necessary to protect against the unauthorized access, use, alteration, disclosure or destruction of Personal Information. Any Personal Information that we collect and store is protected using appropriate means, and although we are committed to preventing others from unauthorized access to the Personal Information you provide to us, it will not be held responsible for any unauthorized access by third parties.
- OUR DISCLOSURE OF YOUR INFORMATION
We may also use your Personal Information to deliver information to you that, in some cases, are targeted to your interests, such as new services, rewards and promotions. The following are some circumstances under which and people to whom we would share your information with from time-to-time:
(i) To trusted partners who work on behalf of or with us under confidentiality agreements. These entities may use your Personal Information to help us communicate with you about offers from us and our marketing partners;
(ii) To Kaffa Cerrado's use of other companies and/or individuals to perform functions on its behalf (e.g. processing credit card payments, providing user service, data hosting services), and in such circumstances these companies or individuals will be provided access to only such Personal Information required to fulfill their functions (and only on the agreement that they not use your Personal Information for any other purposes);
(iii) To respond to summons, court orders, or legal process, or to establish or exercise our legal rights or defend against legal claims;
(v) From time to time, to reveal general statistical information about our Website and visitors, such as number of visitors, number and type of services purchased, etc;
(vi) To third parties that we refer to as internal service providers that we may use to facilitate or outsource one or more aspects of the business, product and service operations that we provide to you on the therefore we may provide some of your Personal Information directly to these internal service providers. These internal service providers' are subject to confidentiality agreements with us and other legal restrictions that prohibit their use of the information we provide them for any other purpose except to facilitate the specific outsourced operation, unless you have explicitly agreed or given your prior permission to them for additional uses; and
(vii) To Government agencies mandated under the law to obtain information including sensitive personal data or information for the purpose of verification of identity, or for prevention, detection, investigation including cyber incidents, prosecution, and punishment of offences. The Government agency shall send a request in writing to us stating clearly the purpose of seeking such information.
- TRANSACTION SECURITY
In order to make every effort to ensure that your experience at the Website is secure, we use encryption technology to protect you against the loss, misuse or alteration of your Personal Information. To keep your Personal Information safe, we ensure that sensitive and private data exchanges between you and the Website take place over a Secure Sockets Layer (SSL)-secured communication channel, and are encrypted and protected with digital signatures. SSL-secured communication channels are specially designed to protect personal and sensitive information (payment details), which is sent over the internet.
- EMAIL COMMUNICATIONS
Kaffa Cerrado sends marketing information to those users who create an Account on our Website. If you do not want to receive commercial email or other mail from us you can opt-out of receiving information by using the "unsubscribe" option in any marketing e-mail that you receive.
- ACCESS OR CHANGE YOUR PERSONAL INFORMATION
You may review, correct, update or change your Account information at any time. To protect your privacy and security, we will verify your identity before granting access or making changes to your Personal Information. Your user ID and password are required in order to access your Account.
- OTHER WEBSITES
Kaffa Cerrado is a trademark of Dalmia Consolidated Private Limited. All rights in respect of this trademark are hereby expressly reserved. Unless otherwise indicated, all other trademarks appearing on the Website are the property of their respective owners.
- GOVERNING LAW AND DISPUTE RESOLUTION
Kaffa Cerrado may terminate this Agreement at any time. Without limiting the foregoing, Kaffa Cerrado shall have the right to immediately terminate any passwords or Accounts of Users in the event of any conduct by the User which Kaffa Cerrado, in its sole discretion, considers to be unacceptable, or in the event of any breach by user of this Agreement. All such provisions wherein the context so requires will survive termination of this Agreement.
- CONTACTING KAFFA CERRADO
- GRIEVANCE OFFICER
In accordance with Information Technology Act, 2000 and rules made there under, the name and contact details of the Grievance Officer are as under:
A 77, Okhla Phase 2, New Delhi 110020